We stand behind the performance and quality of every product we build. If for any reason you’re not fully satisfied, we’re here to make it right.
30-Day Return/Exchange Guarantee
Products purchased directly from aerolastec.com may be returned within 30 days of delivery for a refund. Products purchased through authorized retailers must be returned through the original place of purchase.
Returned items should be in original packaging is preferred, but not required. Please include all major components and accessories to help us process your return smoothly.
Defective or Incorrect Items
If your product arrives damaged, defective, or if you received the wrong item, please contact us within 30 days at:
To help us resolve the issue quickly, we may request brief details describing the problem.
Once verified, we will provide a repair, replacement, or full refund as appropriate.
For confirmed manufacturing defects or shipping errors, we will provide a prepaid return label (U.S. customers only).
Condition of Returns
We reserve the right to decline returns for items that show signs of:
Abuse or misuse
Unauthorized modification
Improper installation
Excessive wear beyond normal evaluation
Missing essential components
Lost or stolen items are not eligible for return or refund.
Easy Returns & Exchanges Process
Initiating a Return
To start a return or refund, simply contact our support team at contact@aerolastec.com. Please provide your order number, the reason for your return, and any other relevant details. Once your return request is approved by our team, you'll be authorized to proceed with sending the item back.
Shipping Your Return
If your return is approved, we'll send you clear instructions on how and where to send your package. Please note: We cannot accept items returned without prior authorization.
Refunds or Exchanges
Once we receive your returned item, we'll inspect it within 3-5 business days. After inspection, we'll either ship out a replacement for an exchange or issue your refund.
Return Charges
Our Mistake: If the return is due to an error on our part (like shipping the wrong product or a quality issue), we'll provide a full refund and cover the return shipping costs.
Change of Mind: We do accept "change of mind" returns within 30 days of receiving the product. However, you'll be responsible for the return shipping costs.
Refunds
Once your return is received and inspected, we'll notify you via email about the approval or rejection of your refund. If approved, your refund will be processed and applied to your original method of payment within 2-3 business days.
Please keep in mind that the actual time it takes for the refund to post to your account may vary depending on your payment method and your bank or credit card company's processing times. If you haven't received your refund within 2-3 business days, please check your bank account or credit card statement again. If it's still not showing, contact your bank or credit card company. If you've done all of this and still haven't received your refund, please reach out to us at contact@aerolastec.com.
Order Cancellation
To cancel an order, please log into your account and submit a cancellation request through your order history. If your order has already shipped and you no longer need it, please contact us to arrange a return.
If anything is unclear, or if you have any more questions, don't hesitate to reach out to our customer support team!
