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Find quick answers to our most common questions.
Your Questions, Answered
Order & Shipping
1. How do I place an order?
You can place an order directly through our website by adding items to your cart and completing the checkout process.
2. What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment options listed at checkout.
3. Do you offer international shipping?
We currently ship within the United States, Canada, and Europe.For bulk purchases, wholesale inquiries, or international dealer partnerships, please contact us at contact@aerolastec.com
4. How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and the size of your order. Free shipping may be available for qualifying orders.
5. Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact our customer service team as soon as possible. Once your order has been shipped, we are unable to make changes.
6. How long does it take to process my order?
Orders are typically processed within 1–2 business days. You will receive a confirmation email once your order has shipped.
7. How can I track my order?
Once your order ships, you will receive a tracking number via email. You can track your package directly through the carrier’s website.
Warranty & Returns
1. What should I do if my product arrives damaged or defective?
If your product arrives damaged or is not working properly, please contact our customer service team within 7 days of receiving your order. We’ll arrange a replacement or refund for you.
2. How do I return a product?
To return a product, simply contact our support team with your order details. We will provide instructions and a return shipping address.
3. How does the Limited Lifetime Warranty work?
Our Limited Lifetime Warranty covers manufacturing defects in materials or workmanship under normal use. If your product experiences a confirmed defect, we will repair or replace it at our discretion.
The warranty does not cover:
Cosmetic wear
Battery-related damage
Misuse or unauthorized modifications
Accidental damage
4. When will I receive my refund?
Refunds are processed within 3–5 business days after we receive and inspect your returned item. The amount will be credited to your original payment method.
5. Can I exchange a product for a different model or size?
Yes, exchanges are possible if the item is unused and in its original packaging. Please contact us to arrange an exchange.
Product Usage & Safety
1. Is your laser safe to use?
Yes. Our laser products comply with applicable U.S. safety standards (Class 3A where applicable). Always avoid direct eye exposure and follow all firearm safety protocols.
2.Can I use these products for dry-fire training?
Certain products, such as our 2-in-1 Dry Fire + Boresighter system and Laser Snap Caps, are designed specifically for dry-fire practice. Always confirm your firearm is unloaded before training.
3. Are your products beginner-friendly?
Yes. Most Aerolastec products are designed for tool-free installation and simple operation, making them suitable for both beginners and experienced shooters.
4. Will this damage my firearm?
No. When used properly and according to the instruction manual, our products are designed to be safe for your firearm. Laser Snap Caps also help protect the firing pin during dry-fire practice.
5. Can I use this in outdoor daylight conditions?
Yes. Our green laser models are optimized for improved daylight visibility. For best performance, follow the recommended sighting distances.
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